Medivet Crouch End

Recent review signals are mixed: one owner describes “conflicting advice from different vets” and being “quick to medicate” with little explanation, while another describes a clean clinic with polite, prompt staff who addressed concerns. A separate recent review describes a negative non-clinical incident involving refusal to allow toilet use during an emergency.

Services

From the clinic’s website

•15‑minute consultations
•Vaccinations, parasite care, microchipping
•Neutering
•Dentistry
•ECG
•Nurse clinics
•Diagnostics/facilities: in‑house laboratory, ultrasound, X‑rays
•Species listed: cats, dogs, “exotics”, avians, reptiles, small mammals
•Out‑of‑hours: the practice directs clients to “Medivet 24 Hour Hendon”; the site also states there’s no charge for assessment by phone

Pricing

•Out‑of‑hours consult fee (at the named Medivet 24 Hour site): £130
•No charge for assessment by phone (as stated on the clinic’s website)

People

No individual clinicians are named in the information provided. What owners mention in the latest reviews

•Reception team: one reviewer says reception staff were “doing their best,” despite what they perceived as internal issues affecting care.
•Vets/doctors: one reviewer describes the doctors as kind and professional and says they addressed all concerns; another describes inconsistent advice between vets and medication being given with limited explanation.

Reviews

Google rating: 4.5 stars from 343 reviews. “”

•Conflicting experiences with clinical advice: one recent review reports different vets giving conflicting guidance and medications prescribed with little explanation or discussion of root causes.
•Cleanliness and efficiency: one recent review praises a clean clinic and staff who were polite and prompt.
•Customer-service incident raised: one recent reviewer describes being refused toilet access during a distressing personal emergency, which they interpreted as a lack of humanity.

Reviews for Medivet Crouch End

Note: Showing the 5 most recent Google reviews out of 343 we track in total. Recent reviews may not be representative of overall sentiment.

Leo

in the last week

Have since moved vets. Our experience with Medivet Crouch end was difficult to say the very least. Conflicting advice from different vets. Quick to medicate with little to no explanation or consideration for root causes. I will say that reception staff are doing their best but it did feel like their were a number of internal issues continuously affecting the treatment of our animal. I would not return to this branch of Medivet ever.

Ollie Elphick

Elettra Gervasi

2 weeks ago

The clinic is clean, and the staff is polite and prompt in assisting patients. The doctors are kind and professional and address all concerns.

Roslyn Perring

Lack of humanity during a sensitive emergency. Earlier today my sister-in-law who has just had a baby (with a traumatic birth) had a very urgent need to use the bathroom on Christmas Eve. We had been on a walk for my brother’s birthday. The cafe nearby was shut and there were no nearby local toilets. We went into the vet to ask if she could use their toilet. She was in tears because she was embarrassed, distressed and in pain. Her newborn was outside with my brother crying. They refused to let her use the toilet and stood and watched as she had to empty her bowels in her underwear in front of them. It was awful and I just cannot understand how people who are supposed to provide care to animals can have such little humanity.